PENGARUH KECERDASAN EMOSI DAN IKLIM ORGANISASI TERHADAP KUALITAS PELAYANAN DI RSUD ABDUL WAHAB SJAHRANIE SAMARINDA (SELVI AMELIA SORAYA)

September 13, 2019
Filed under: Data Portal Mahasiswa S1 

Data Portal Mahasiswa S1

Submitted by: AMELIA SORAYA, SELVI
On: Sep 13, 2019 @ 3:04 PM
IP: 103.31.207.25

  • 1. Title [Judul]: PENGARUH KECERDASAN EMOSI DAN IKLIM ORGANISASI TERHADAP KUALITAS PELAYANAN DI RSUD ABDUL WAHAB SJAHRANIE SAMARINDA
  • 2. Creator [Pengarang/ penulis]: SELVI AMELIA SORAYA
  • 3. Subject [Subjek dan kata kunci]: emotional intelligence, organization climate, service quality
  • 4. Description [Abstrak] : This study aimed to understand the effect of emotional intelligence and organizational climate on service quality towards the nurse in RSUD Abdul Wahab Sjahranie Samarinda. This study used quantitative approach. 80 nurses selected by simple random sampling technique as the subject in this study. The method used to collect the data is service quality scale, emotional intelligence and organizational climate. Regression analysis test as a technique used to analize the data in this study. The results of this study showed that: (1) there is a positive and siginificant effect of emotional intelligence on nurse service quality with a beta coefficient (β) = 0.251, and the value of t count > t table (2.448 > 1.990), and the value of p = 0.004 (p t table (2.239 > 1.990) and the value of p = 0.000 (p F table (5.836 > 3.11), and p = 0.000 (p < 0.05). The variable contribution (R2) emotional intelligence and organizational climate on nurses service quality is 22,1%.
  • 5. Publisher [Nama Lembaga Kontributor]: Program Studi Psikologi
  • 6. Contributor [Pembimbing, promotor, ilustrator, produser, dll.] : Rina Rifayanti, M.Psi., Psikolog dan Dian Dwi Nur Rahmah, M.Psi., Psikolog
  • 7. Date [Tanggal / tahun penciptaan atau penerbitan]: 2019
  • 8. Type: Artikel
  • 10. Right [Contoh: CCL, MIT, Open Document, dll.]: ejournal

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